The support site does not require you to register, provides automatic suggestions to commonly asked questions, and is manned by both me and a part time assistant, ensuring you get an answer as quickly as possible.
Posts are public by default, but your email address will not be shown. If you need to contact us privately for some reason (we will never ask for your password), you can tick the private box when creating a post, or post on this category.
Please note that AnkiDroid is run by a separate group of people, so it uses a different support site.
-- Damien Elmes